Patterson Auto Removal LLC
4407 Mt Forest Way, Knoxville, TN 37921
Auto wreckerClosed now 5.0 31.1 miles
J Hooks Towing & Recovery | Jump Starts & Tire Changes
Dandridge, Tennessee
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David with J Hooks Towing and Recovery is the man with a plan. Someone had slashed one of my tires and received the dispatch and was there to pick my truck up within minutes. I was still waiting on the police to arrive for the police report. He was very understanding patient while waiting. Thank you David, and thank you J Hooks Towing and Recovery for being dependable!!
We experienced a front tire blow out while driving on I-40 toward Knoxville. After parking on the shoulder, we contacted our auto insurer (Amica) who in turn arranged for a tow to the Toyota dealer which was about 75 miles away. After a short wait, I received a call from J Hooks towing to verify my exact location. A few minutes later Korey arrived with the roll back and carefully loaded our vehicle onto the rollback, then drove us to our destination. Korey was quite knowledgeable and professional, and it was a pleasure to ride with him. I cannot say enough good things about J Hooks, who I had never heard of until today when we needed their help.
Worst case scenario, I was traveling through TN on my way back to MD and at 0500 I got a flat on hwy 81. I pulled off the first exit looking for a gas station but ended up on a dark back road. As I started working on swapping my tire, my jack broke. After talking to my insurance company, they sent out David from J Hooks. David was extremely kind and helpful. His experience showed as he was able to load up my truck onto his tow bed from the precarious position it was in. He was also knowledgeable and kind enough to inform me that any ride service my ins company had set up would most likely not come so he let me ride to the repair shop with him. On top of that, he knew that the repair shop that the ins company picked was not only not open at the time, but had closed down permanently. So after helping me on the side of a road, good conversation and good advice David left with a handshake and well wishes. I wished I had cash on my to give a tip but I hope this review helps his business in some way. Cant recommend enough.
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They had my truck for over a month just to fix the brake lines. I called 5 different times in 2 weeks to get the price and they kept beating around the bush and finally told me it would be $450 which I already thought was steep but didn't argue then when I got there to pick it up he raised the priced to $560 and added other unknown charges. When we questioned the amount and said we were quoted $450 he started yelling at the top of his lungs in both my and my husband's face and telling us to get off his property without our vehicle. We ultimately had to pay whatever the "extra charges" was for but I got the whole thing of how he acted on video. This was the worse service I've ever dealt with and I hope no one else gives them any business.
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Never have I been treated as kindly or as well as what JR did for my wife daughter and me. We hit debris on the interstate, had to coast to exit 1 on I75, and as I am on the phone he pulls up and just asks if we need help. Tows our car not just off the road, but all the way up to Nashville after he drove us to a car rental place while helping me take the steps I needed to take to get insurance to help me out. JR you are storing up treasures in Heaven sir. Truly an angel sent by Jesus to help us out in a time of need. I'll never forget what you did for us and how you helped us. Forever grateful. If anyone is contemplating who to use, look no further than JR. He cares, and goes the extra mile.