7201 N General Bruce Dr Suite B, Temple, TX 76501
The experience overall was fine. Before we had completed filing our info online, we received a call. Rather bizarre as I wasn’t done filing in information. The caller sounded foreign and was not forthcoming on their location. I had doubts about the validity of this company. I was then transferred to a “local” person to schedule the pickup. I would be called the next afternoon 1 hour before arrival. The next day, I got a call from the scheduler stating the driver had called me and I had not answered and they would have to reschedule. Neither was true, no missed calls and I had made special arrangements to be available. To top it off they said they could not pick it up until Monday or Tuesday. This was Wednesday. I know it was a holiday weekend, but I didn’t miss a call. Then over the weekend I got a couple more calls scheduling the pickup again and again. So today the hauler called me an hour out. He did show up, give me a check for the agreed upon amount and took the car. He was very nice and professional; Best part of the entire process. I would try them again, though expectations would be somewhat tempered. Maybe not around a holiday weekend would be better. The service is needed, but could be improved. The amount paid was not great, but it was ok. I had low expectations and they were met.