They're great at following up. Parts were ready when promised and in the exact condition that was described. Will definitely use them again in the future.
Called and waited on hold 3 times for over 10mins each time. Each time someone answered I told them what I needed and they would say “hold on” then place me back on hold. The last time the person just hung up on me after I told him what I wanted. If this is how they treat customers I would advise just to move on to the next number you’re about to call.
A wealth of knowledge and excellent customer service. Definitely will shop here again.
The staff is just awesome all the way around and they usually have a great selection for what we need. They'll even print you a list of where the cars are in the yard before you go. Great junk yard with good prices.
Used to be great, under new management and has majorly gone down hill... It seems like they don't even want to sell parts anymore. Very difficult to communicate with and rude. More than new prices for used parts you have to pull... Low quality business . I used to go every other week but will never go back. Save yourself time, money and sanity by going anywhere else.
Good people to deal with. Friendly and fair. If they dont have the part you are looking for they will find it.
Update to add! They put the damaged bed back up as not damaged! Don't get ripped off. After months of looking for a bed for my husband's truck, we finally found one here. So we hurried and sold the flatbed on his truck and bought the one from Shaws and were super excited! Fast forward over a week later they call to say it is ready. My father in law drives from Blackfoot to Pocatello with a trailer to pick it up for us. After they put it on the trailer he noticed something wasn't right, so he called my husband and sent pictures of the damage. They didn't remove all the bolts before they tried to lift it off the truck with a fork lift and destroyed the bed. Then preceded to try to get away with it, hoping my father in law wouldn't notice when they loaded it. And on top of ALL of this now that we have sold the flat bed that was on our truck we CAN NOT drive it because it has no bed which equals no lights. My husband had plans with it and we are out there a well. So not only did they waste our time and money driving there they have also put us out a vehicle that we NEED! Now we have no idea how long we will be without a truck until we find another bed. I would not in a million years recommend this place to anyone looking for parts at this point!
