LKQ Pick Your Part Clearwater
Clearwater, Florida

I arrived at noon to search for a used part for my vehicle. There were a lot of customers but there was still plenty of parking available. When I came in the door, I was quickly greeted by friendly staff. I mentioned what I was looking for, and that I had never been there before. Staff member briefly and clearly explained the process of entering the yard, and finding parts. The entire yard was mapped out clearly, and easy to navigate. I had a small container with a few tools, that was briefly inspected on my way in, and on my way out, which is customary. Admission to the yard was $3 and is good for the entire day, with proof of payment at entry. At my request, the staff gladly gave me a price for the part that I was searching for, before I went in the yard. Overall, the staff was friendly, the yard was organized, and salvage cars were parked neatly in rows, that were easy to navigate and access. To be well prepared, you can even look at their website, and see what cars they have in the yard that might be compatible with your search. I found this feature to be very useful. I would gladly go to this business again.

So what I'm guessing that is happening in here is that they have several people doing customer service hence the "good reviews". The male customer service person that I called was EXTREMELY rude and just hung up on me when I asked if they took burned cars... had me take photos send it for no reason because a quick "sorry we don't accept cars in that condition" would have sufficed. Do people not have any decency anymore??! This business will suffer if they keep having the same person answer calls. Seriously look at your recent reviews.

The LKQ pick your part yards used to be great places to buy used parts. The parts prices were reasonable and you got a free 30 day warranty on parts. That's all changed in the past year. The prices on many parts have doubled or tripled and now you have to pay for a warranty on a part that may or may not work when you get it home. On many items , they've raised their prices so high that you might as well just buy NEW parts online for practically the same price. I've been a customer of these LKQ junkyards for over 20 years and it's sad what they've become now.

Purchased items that had to be shipped to me but the quality was terrible and 2 of the items were broken. Terrible service, employee forgot to order an item so i had to go back so they could add it, poor communication between employees, asked for a refund and returned all a items. A week later i only received half of my refund, had to go back and found out the employee “forgot “ to process my return. 2 weeks for a refund.

Wasn’t very impressed.. My friend and I drove 50 miles to pick up some parts (we got them, that’s not the issue) we arrive and they go through our bags and have us take some things out of the bags and return them to the car so we don’t get charged for them, ok no big deal. Well, I guess they didn’t notice the small roll of 18g copper wire in the tool bag and later on they tried to charge us for it and insisted that we “stole it”. Like, seriously.. They really think I stole something I can get for $5 at autozone and throw it in the bag instead of my pocket. I understand they have to deal with thieves but, that whole situation was lame over something that minuscule. Also, they will not ask you if you want a warranty on your parts. They will apply the warranty anyway without saying a word which brings the cost up immensely especially if you spend $100+. Ain’t like it used to be.

Beware! These people are unprofessional, liars, and very deceiving. They give an amount on the phone but when they get there they offer you a lower amount. We're supposed to call before coming out and someone just showed up no call. Smh