I give them 3 stars for their fair prices. Their inventory is bad. They might have around 25 cars, trucks, and suvs altogether. The vehicles they do have are all almost completely stripped or unusable. They do have a decent scrap yard though...
P&D Automotive
Pelham, North Carolina
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These guys were great, easy to talk to staff and they had the part I needed. Shipping was quick and the price was right. Left my number with someone late Tuesday, got a call back early Wednesday, they had the part ready to ship. They were honest as to not knowing the functionality of the radio I was buying and were quick to send a photo of the part. There was damage to the face which they were upfront with. The part worked great, they were responsive and I'm happy. Not a normal buying experience these days so they get 5 stars from me. Thanks guys.
EXCELLENT customer service, very reasonable rates. I needed a tailgate for my car. I called around noon, confirmed they had the part in stock, payed over the phone, and they delivered the part to me THE SAME DAY at my dealer which is about 65 miles away by 4:30pm. I will definitely do business with them in the future.
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BUYER BEWARE! If you don't want a 90 day warranty (and reading other reviews, it doesn't appear they honor them as they should), be sure to tell the cashier. I was charged over $20 for warranties covering a plastic trunk liner, a plastic trim piece, 2 sun visors and a door handle. I noticed this when I got to my truck, went back in and was told there was nothing they could do since I walked out of the yard. The cashier (he has a big chipped tooth) said he didn't have "credentials" to do a refund, then mentioned I left the yard. I was out of "the yard" for 2 mins max. The customer service there is lacking, so buy there at your own risk. I'll be making a longer drive to 109 U Pull it here on out. Best of luck LKQ and hope you start teaching your employees what Customer Service really should be. Take care of your customers.....they might be the ones keeping you in business (insert sarcasm here).
Very nice place to go you can be in and out in no time at all the staff is very nice and kind the best scrap yard I have been too in for ever
LKQ City Auto Parts of Durham
1301 S Miami Blvd, Durham, NC 27703
Salvage yardOpen now 3.5 51.9 miles
Now this is what an automobile recycle salvage yard should look like. I’m driving the extra 30 miles to Durham to avoid the Clayton Raleigh LKQ Pick a Part. The spaces on every car are well marked. The yard is pretty dang clean. The staff are all friendly. They even ask which parts you’d like to buy a 90 day warranty on before just slapping the fee on there. Damon helped me at the checkout a few times. He’s a very gregarious young man. He knows a good bit about cars too. It’s refreshing to deal with folks that don’t hate their jobs. I’ll be back for a few items next week. Thanks y’all!
Don's Automotive Removal
259 Tob Hilton Rd, Thomasville, NC 27360
Salvage yardOpen now 4.8 55.5 miles
Came to our house after offering the highest amount. Paid us what he said he was gonna give. And took it off our hands! Good guy!!! Can't go wrong with Don!!!
This is by far one of the best businesses I have ever dealt with.....Superior customer service with that southern hospitality AAAA++++++
Maybe 3 Stars on a good day. This place is a junkyard and not an auto recycling location. Everything in the place is poorly marked as to the vehicles location. When I pointed out to Keith that a few cars weren’t even on the lot, he started arguing. He pulled up cars on his computer that were NOT on the lot proving himself wrong. The prices are okay until they add a warranty and hazardous materials fees without telling you first. Then core charges on parts like a 4wd skid plate. They have core charges on nearly everything. Core charges are meant to be charged to the customer when they are buying something that will be remanufactured. LKQ doesn’t remanufacture anything. Just be upfront and honest about the prices. Raise the prices if need be. Tacking on fees is shady. I don’t need to pay a 90 day warranty charge on a piece of interior trim. Clean up the lot daily and close the vehicles’ doors. That helps with trip hazards. It keeps a lot of water out of the cars too. The Durham location is managed much better.
They don't seem very concerned about your tires. It was the best price for scrap around, but I had to go back the next day for my cash. The people at the scale were super friendly. It's one loop so especially with a trailer, if someone is unloading your going to be stuck waiting. I'm sure I'll return but you have to be very careful to swerve the metal in the dirt.