Rock City Auto Parts
Rockford, Illinois

Tried to get someone on the phone to check vehicle mileage (was not on website) because it’s a 30+ min drive for us and would be a waste of gas and $ admission to go and check ourselves. Was hung up on once and when finally got a representative on the phone, was told this is the “wrong” line for the question and then the line went radio silent. Incredibly horrendous and lazy service. I am incredibly disappointed as I usually had ok experiences in person. Edit: if your phone system is going to prompt customers to go to your website instead of actually helping your customers, at LEAST have all the information on the website.

This place understands great customer service. While they didn't have the part I needed, they actually checked their system and find an alternate junk yard in another city that did. Now that's service! Way to go above and beyond.

I had a part shipped to me and it arrived the next day and works perfectly.

Paid me cash for my junk car and best of all they picked up my car within the hour as I got stranded in a restaurant parking lot. The driver even took off the license plates for me.

Pretty poor place if you ask me, we had to HAND LOAD 3 10 foot beams on the back of our flat bed and this nice man came over to help us with the beams. What I’m going to assume was the manager, came over and told him that he could not help me and my husband lift these beams that were about 60lbs each beam. The older lady wasn’t the nicest, but the younger one was absolutely amazing. If just the younger one was there, I would definitely go back. The amount of disrespect in this place just from that one woman is unreal..

I had a very poor first experience with this company. When I could not find the part I was looking for on their website on December 20, 2017, I called them and was connected to a saleswoman. She explained that for parts that they do not have listed online, they open the yard on Saturdays for customers to search for the part on junk vehicles. She told me I could come on on Saturday (DEC 23rd) between 8:30 AM and 12:30 PM to look for the part I needed. I thanked her and said I would be in. On Saturday the 23rd, I prepared the tools I would need, dressed in layers and work clothes for the cold weather, and drove 20 min. to their location. I found an empty parking lot and an 8.5 x 11 paper posted on the door saying they were closed for the holidays. All they had to do to avoid this was let me know they would be closed, or to update their website and Google Map listing so that when I searched to find directions, I would have been notified they were closed. Instead they needlessly wasted 1.5 hours of my time, and created an experience that detracts from their brand and reputation. In this digital 21st century, I don't see how businesses can survive by treating customers and prospects this way. All I know if that if I treated my customers this way, I would not stay in business very long.

I took my car in for an issue with one tire. I was offered two used tires (great condition) and then and oil change was done. I was also let know about a couple of other work that i should think about doing. I have to say that I didnt realize how poorly my car was running until after the service. It runs and sounds so much better with new oil (something I neglect alot) I've already told a few others about this place because I will def be back.

Highly recommended! I have been searching and searching for a set of used tires in a hard to find size and he had them! Amazing CUSTOMER SERVICE! He came and met me on a crazy changing schedule and after hours. Thank you! ☺️