St James Auto Salvage & Truck
St James, Minnesota

Friendly service. Reasonable prices. Verified that the part was in stock before I picked it up.

I was notified my vehicle that was reported stolen was in this place. I called them and explained to them my vehicle was stolen and it was there. They said somebody had left it outside their property and they took it in. Even though I explained to them the vehicle was stolen they proceeded to charge me $2440 "For storage" after they decided to take it in from the street instead of calling a deputy to inspect it. Anyways, they called the Sheriffs Department and the sheriffs department ran a wrong vin # and advised to this business not to give me my vehicle. The next day I got in contact with the detectives that were helping me with this case and reran the VIN. The Chief of the Sheriffs department apologized to me because the dispatcher that ran the VIN initially had made a mistake. I called this business again and told them in fact the vehicle was stolen they denied to refund me any of my money for a vehicle that THEY TOOK FROM THE STREET AND WAS REPORTED STOLEN.

I called before 4pm and asked if they had a part on hand. I talked to Chris who said they had it. I get here to find out they can’t get the part pulled until tomorrow. I even offered to go and pull the part myself which is two bolts. All I get is no, no and no. I’ve been coming here for over 10 years and this is some of the worse customer service experiences I’ve ever had. If it wasn’t for the convenient location I wouldn’t have ever came here after my first visit. They overcharge, they can’t maintain the road or the parking lot. You’ll probably get a flat tire driving in and out. You’ve been warned.

I needed a Rim for my sons car. Annie was terrific, she found all sorts of options, she gave me great feedback based on her experiences and kept me in the loop during the entire buying experience because it wasn’t something they had in stock. I needed the part shipped to another location and Annie handled all of this for me and even followed up with the vendor to give me the tracking number. Excellent customer service, the entire team was great! Thanks for your help.

Outstanding business! Answered my phone calls promptly and gave me accurate quotes over the phone. They pulled the parts quickly and were able to give me them for a great deal. I highly recommend this place!!

Love working with Frank and Brian! Their knowledge base about auto parts is impeccable.