Johnny's Auto Parts
Thomaston, Connecticut

While the staff was friendly and professional, they did not tell that the part was not at their physical location when I asked about pickup. I drove 46 miles round trip using 3 gallons of gas snd 2 hours of my time only to find that they had ruined the part by cutting off the factory connectors. To top it all off, they made me pay for the part in advance which immediately came out of my account, but won't return the money for 5 to 10 days. Had high hopes for this place. Never pay in advance, find a place that will let you pay at pickup. Lesson learned.

Not a fan of the new operation they’re changing the place but not for the better looks good but operations are in the can... always on hold no good sales guy who you want to take your money. Rude and impatient people now. All the older parts a lot of guys are calling for they no longer have but show online. Sucks to see this place has been one of the greatest LOCAL yards for decades. Hats off to Kevin, John, Vj, and Jeff for the great service over the years! Hope these guys turn it around

Very rude over the phone, other places called answered same exact questions without being rude. Terrible customer service.

I love coming to this yard. This is a great place to get used car parts, employees are awesome. Very very pleasant to deal with an excellent price. Honestly, one of the best salvage yards that you can deal with that actually care about their customers. I would recommend anybody to them. 🚫To the people who are to sensitive keep scrolling 🚫 Anybody who has a negative review about this salvage yard. You really need to think about what you’re saying, calling people dirty while they work at a salvage yard?! In a yard where they have to take cars apart, didn’t realize they’re supposed to be a damn suit to impress you. They aren’t pencil pushers, they actually physically work. And on another note if they are rude to you, maybe you should think about the way you act towards them first 🤔 💭

Went looking for a rim and had a pleasant experience. Staff was very courteous, they even took it off for me while i waited. Best part of all they were almost $20 cheaper then the other places i called and they gave me the hub cap for free. Give them a call

Drove up from my military base in Connecticut, first thing Saturday morning. Was told the day before by "John/Jay", that he would hold a front bumper cover for me. Arrived on location, promptly for open (8am) The owner, Alex, then tells me, that they already sold my part. Respectfully, I gave you my contact information, you would think that this information would be translated to the customer, BEFORE they make a total trip of 2 hours, for nothing. Owner Alex states, he will source another bumper cover for me. 2+weeks later, 0 follow-up, 0 follow-through. If you are considering order a part here, I would make 100% sure, they have your name/number/email/etc to "hold" your part. Miscommunication or not, this was an entirely negative experience for the end-user. Confirm they will and shall hold your items. Don't be like me and waste your valuable time, making the commute, for absolutely nothing at all. You've been warned.