What I learned: This company will auction off your car. And at an auction if they transfer the title wrong or don't communicate with the DMV that your car is JUNK, it will come back to you because you owned the car last. This mistake results in huge fines. I had no idea how that worked until I did my own research. The person I spoke with could not answer my questions and did not give me confidence they would do this. When she did answer, it was almost in a "you didn't know this?" tone and still did not make me confident in their business. I was not willing to risk it. For me, I was willing to get less money in return to feel confident that the task was done well and the car junked, as it should be. My experience: I called about a car I had to get rid of and immediately everything felt frantic and like it was on a time crunch. I was rushed through paperwork and back and forth phone calls. When I made a mistake the caller swore (seemingly at me) and was upset despite it being a simple mistake. I ended up not using them because of the way they handled things. The agent was kind but seemed to be there for one reason only ($) and when things didn't move to her pace she was frustrated. I also had to talk to multiple people to set it up. one to get the offer, the other to finalize, a third to schedule and a fourth to schedule the pickup.
