LKQ Barger Auto Parts Caldwell
Caldwell, Idaho
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I had an amazing experience despite being unable to find what I needed. The service was absolutely fantastic thanks to the young man at the front desk who not only took me back to look at parts but took a look at our van as well, unfortunately I forgot to ask a name so I hope he reads this and it makes his day like he made mine. 100% would come here again.
I like the convenience of their website to search for parts. I bought an engine for my car and it was great. When I went to pick up the engine, the service was not great. The person at the desk told me to drive to the gate and he would open it. I sat there for 10 minutes then finally got out of my vehicle and found a call button (was not obvious or marked). Then sat in the back lot waiting for someone to load the engine with a fork lift. After another 10 minutes, I walked around the yard until I found someone who said they would find someone to help me. Then I waited another 10 minutes for that person to arrive. It was a weekday and there were few customers there. But I will continue to get parts here because of the online convenience and quality of parts.
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Drove from Oregon but called ahead to verify they had a part I needed. They confirmed and gave me a price. I arrived at 3:18pm a good 2 hours prior to them closing and when I got there the guy told me he wouldnt be able to get the part for me until the next day because the parts puller was to busy. I explained i was from out of town and was going back and he still wouldnt help. I spent $60 in fuel and left empty-handed
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