Okay I want to help make your experience great when your trying to sell/junk your car. Everything up front seemed easy. I put my information in and the I received a offer right away. I received a follow up email asking if I wanted excepted the offer. After accepting the offer I told them where to retrieve the vehicle. Then I received a phone call asking if they could call the location to make sure I didn’t owe anything. That is when the problems started. The associate that took this info and made the call to the shop. Made that number my primary number. So when it was time for them to retrieve my vehicle they were calling the shop the whole time. I choose the 8-12 window and around 11:30 no calls yet. So I called them. They explained they didn’t have the right address 🧐 like really? Why haven’t you called me? Oh we meant too? Then he says we’re coming to get it by this evening. Around 3pm I call and he says we already picked it up... I’m like how? I have the keys and the title and my tags are still on it! The big problem I’m doing a selling transaction and I haven’t been paid!!!! Needless to say it took me until 5:30 pm to get this straightened out. This business along with the tow company they used were very unprofessional and very disorganized. Would not recommend them unless you have no other choice 😫
